: De geluksfabriek: over binden en boeien van mensen in organisaties () and a great selection of similar New, Used and. What is your favorite core value and why? This is one of the questions I asked employees at Zappos during my visit. I was especially impressed. Phone, Suggest a phone number De Geluksfabriek. 6 likes. Local Business. Unofficial Page. De Geluksfabriek. Posts about De Geluksfabriek. There are no.

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My Business 2.0

You can see photos and videos of the Annual Conference here. Wolfgang Katsch International E-Business 40, De geluksfabriek by Maurits Bruel.

Lists with This Book. They describe how companies in any service industry can 1 measure service profit chain relationships across operating units; 2 communicate the resulting self-appraisal; 3 develop a balanced scorecard of performance; 4 develop a recognitions and rewards system tied to established measures; 5 communicate results company-wide; 6 develop an internal best practice information exchange; and 7 improve overall service profit chain performance.

Richard Stronkman added it Jun 28, In winkelwagen Op yeluksfabriek. Goodreads helps you keep track of books you want to read. There are no discussion topics on this book yet.

The simple but powerful framework integrates numerous insights covering a wide range of service industry topics. With hundreds of examples like these, the authors show how to manage the customer-employee satisfaction mirror and the customer value equation to achieve a customer’s eye view of goods and services.


Moreover, these relationships geouksfabriek mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa.

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The Service Profit Chain

geljksfabriek It links an action plan for managing all elements of a business with a thorough process for measuring results. Inmore and more entrepreneurs moved into the implementation phase and the first of the six partnerships for social innovation began.

The examples that the authors draw from their studies and experiences make the book come alive — it is a real learning experience. Bovereem added it Aug 05, Maister Author of Managing the Professional Service Firm and True Professionalism If you read only one book on service industry management, this is geluksfabruek one to read — and to re-read.

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De Geluksfabriek by jessica huibers on Prezi

Alle prijzen zijn inclusief BTW en andere heffingen en exclusief eventuele verzendkosten en servicekosten. At the Annual Conference in Septemberentrepreneurs came together ve discuss aspects of social innovation related to their businesses. For example, the authors demonstrate how, in Banc One’s operating divisions, a direct relationship between customer loyalty measured by the depth of a relationship, the number dee banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use.

Koen van Andel rated it it was ok Mar 29, The sequel to My Business 2. Return to Book Page. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures.


Beschrijving van een methode voor organisaties en bedrijven om zowel klanten als medewerkers aan zich te binden. The strongest relationships the authors discovered are those between 1 profit and customer loyalty; 2 employee loyalty and customer loyalty; and 3 employee satisfaction and customer satisfaction. Researchers Astrid Bolland Eva Hijmans. Joerim added it Apr 21, Social innovation has become a concept that really means something to businesspeople in the province of Utrecht and they have used this to strengthen their businesses.

Paul Hendriks marked it as to-read Nov 04, Aimee Hoek rated it did not like it Jan 20, Keki Bohte Customer Loyalty Audit 96, The research carried out within My Business 2. In Aprilthe final report for the My Business 2.

The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management. Christian Gronroos Service Management and Marketing 62,